Privacy Policy & Return and Refund Policy
Effective Date: 01-08-2022
Creative Connect Advertising LLC
🌐https://creativeprints.ae
📧info@creativeprints.ae
📞+971 4 325 9806
1. Introduction
Creative Connect Advertising LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, request quotations, or engage with our printing and advertising services in any
form.
By using our website or submitting information through our digital or offline channels, you agree to the terms of this Privacy Policy and authorize us to process your data in accordance with UAE laws and international data protection standards.
2. Information We Collect
2.1 Information You Provide Directly
We may collect:
- Full Name
- Email Address
- Phone Number
- Company or Brand Name (optional)
- Billing/Delivery Address
- Design Files, Artwork, or Logos
- Order Details, Preferences, and Instructions
- Communication records (emails, WhatsApp messages, calls, etc.)
2.2 Automatically
Collected Information When you use our website, we may automatically collect:
- IP address and approximate location
- Browser type and device identifiers
- Pages visited and time spent
- Interaction with forms, buttons, and product pages
- Source of traffic (search engine, ad, referral, etc.)
3. How We Use Your Information We use collected data to:
- Respond to inquiries and quotation requests
- Process, produce, and deliver your orders
- Send order confirmations, invoices, and updates
- Provide customer support and after-sales service
- Maintain accounting, tax, and compliance records
- Improve our products, services, and online experience
- Send promotions or service updates (only if opted-in)
We do not sell or rent your data to third parties.
4. Data Sharing and Disclosure
We may share your data only when necessary:
- With delivery, logistics, or courier partners to complete your order
- With trusted third-party vendors (e.g., payment gateways, CRM, or marketing software) under strict confidentiality
- When required by UAE authorities or legal obligations
- During a business merger or restructuring, where data transfer is legally permitted
All partners are bound by confidentiality and data-protection agreements.
5. Data Protection
& Security
We implement robust security measures to prevent unauthorized access, alteration, or disclosure of
your data:
- SSL-encrypted website and forms
- Firewalled and monitored servers hosted within the UAE or EEA
- Access to personal data restricted to authorized staff only
- Periodic audits and secure data backups
However, no digital system is completely immune. By using our services, you acknowledge and accept the inherent risks of online data transmission.
6. Cookies & Tracking Technologies
Our website uses cookies and analytics tools to:
- Improve navigation and performance
- Analyze user interactions and behavior
- Personalize advertising (remarketing)
You can disable cookies through your browser settings. Some features may not function properly if cookies are blocked.
7. Your Rights
You may, at any time:
- Request access to your stored data
- Request corrections or updates
- Request deletion of your data (where legally permissible)
- Withdraw consent for marketing communications
- Request a copy of your data in transferable format
Contact us at info@creativeprints.ae to exercise these rights. We may require verification to protect your privacy and our security.
8. Third-Party Links
Our website may contain links to third-party platforms (e.g., delivery tracking, payment gateways, or external galleries).
We are not responsible for their privacy policies or security practices. Please review their terms separately before engaging.
9. Data Retention
We retain personal data as long as necessary to:
- Complete printing and delivery orders
- Maintain financial, tax, and audit compliance (minimum 6 years)
- Provide support or repeat-order services
After the retention period, records are securely deleted or anonymized.
10. Return, Replacement & Refund Policy
10.1 Design Approval
& Customer Responsibility
- Once a design, layout, or mockup is approved by the customer (via email, WhatsApp, or written confirmation), Creative Connect Advertising is not liable for any errors, spelling mistakes, or design issues discovered later.
- Color accuracy in CMYK printing may vary by 15–20% from screen displays or digital proofs.
- If exact Pantone color matching is required, the customer must clearly inform us in writing (via WhatsApp or email) before sending the file to production.
- All files should be supplied in CMYK format. Files provided in RGB or spot colors will be converted, and minor color tone differences may occur.
10.2 Printing & Production Disclaimer
- We use industry-standard CMYK printing and ensure the best possible output within technical limitations.
- Fabric, surface, and material variations may affect color appearance; such variations are not considered defects.
- Printing alignment, trimming tolerance (±3 mm), and stitching variations are considered acceptable industry standards.
10.3 Delivery & Inspection
- Upon delivery, customers must inspect all products immediately.
- Once the delivery note is signed or items are received, Creative Connect Advertising assumes no responsibility for damage, quantity shortage, or printing discrepancies.
- Claims made after delivery or dispatch will not be accepted.
10.4 Return & Refund Conditions
- Custom-printed products are non-refundable and non-returnable unless there is a verified manufacturing defect directly caused by Creative Connect Advertising.
- Refunds are not issued once an order is approved and payment is received.
- If an order is canceled before entering production, a credit note may be issued for the same value, valid for future orders.
- No cash refunds will be made under any circumstances unless required by UAE consumer protection
authorities.
10.5 Limitation of Liability
- Creative Connect Advertising shall not be held liable for:
- Delays caused by suppliers, couriers, or unforeseen events.
- Color variations due to different substrates or file conversions.
- Errors in customer-submitted artwork, spelling, or low-resolution files.
- Loss of profit, indirect damages, or consequential loss arising from any order.
- Our total liability is strictly limited to the value of the job in question.
11. Policy Updates
We reserve the right to update or modify this Privacy and Refund Policy at any time without prior
notice. Revised versions will be posted on our website, and the effective date will be updated accordingly.
12. Contact Us
For privacy concerns, refund queries, or general information:
Creative Connect Advertising LLC
📧 info@creativeprints.ae
📞 +971 4 325 9806
🌐 https://creativeprints.ae